Casinova Casino Terms & Conditions
- 1. Your Agreement with Us
- 2. Who May Use Casinova
- 3. Creating Your Player Account
- 4. Identity and Account Checks
- 5. Funding Your Account
- 6. Requesting Withdrawals
- 7. Bonus Offers and Promotions
- 8. Proper Use of the Service
- 9. Conduct We Do Not Permit
- 10. Ownership of Website Content
- 11. Limits on Responsibility
- 12. When Access May Be Restricted
- 13. Handling of Personal Information
- 14. Safer Gambling Expectations
- 15. Changes to These Terms
- 16. Getting in Touch
These Terms and Conditions govern access to and use of Casinova Casino, including the website, player account services, casino games, promotions and related features. By visiting the website, creating an account or using any service, you confirm that you have read, understood and agreed to these terms.
Please review this document carefully before playing. If you do not accept any part of these Terms and Conditions, you must not create an account or continue using Casinova Casino.
1. Your Agreement with Us
These Terms and Conditions form a binding agreement between you and Casinova Casino. They apply to every visit, account activity, deposit, withdrawal, game session and promotional offer associated with the service.
Additional rules may apply to particular games, payment methods, bonuses or campaigns. Those rules will be displayed where relevant and form part of these terms. If there is a conflict, the specific promotion or product rule will generally apply to the relevant activity.
2. Who May Use Casinova
Casinova Casino is intended for individuals aged 18 years or older. By using the service, you confirm that you meet the minimum legal age applicable to you and that online gambling is permitted in your location.
You must not use the website if gambling services are unlawful where you live, if you are subject to a gambling restriction, or if you are acting on behalf of another person. Casinova Casino may refuse access where age, location or legal eligibility cannot be reasonably established.
3. Creating Your Player Account
Some services require you to register a personal account. All information supplied during registration must be accurate, current and complete. You must update your details if they change so that account records remain reliable.
Only one account may be created per person unless Casinova Casino expressly authorises otherwise. Your account is personal to you and must not be sold, transferred, shared or made available to another individual. You are responsible for keeping login credentials confidential and for activity carried out through your account unless you have promptly reported unauthorised access.
Account registration may be declined where information is incomplete, misleading or inconsistent with our internal requirements.
4. Identity and Account Checks
Casinova Casino may conduct age, identity, payment, location and security checks before or after account activation. You may be asked to provide documents or information that reasonably confirms your identity, residential details, source of funds or ownership of a payment method.
Documents must be genuine, legible and valid. Delays may occur while information is reviewed. If requested verification is not completed, Casinova Casino may restrict deposits, gameplay, promotions or withdrawals until the review is resolved.
Providing false information, altered documents or details belonging to another person may result in account closure and cancellation of transactions or benefits, subject to applicable law.
5. Funding Your Account
Deposits must be made using a payment method held in your own name or otherwise authorised for your use. You must follow the instructions shown at the time of payment and ensure that the amount entered is correct.
Deposited funds are intended for lawful gaming activity and may not be used to facilitate fraud, money laundering or other improper conduct. Casinova Casino may delay or reject a deposit where the payment cannot be verified, is reversed, or appears inconsistent with account information.
You should check any applicable transaction limits, processing times and charges before confirming a payment. Casinova Casino is not responsible for delays caused by banks, payment providers, network interruptions or incorrect payment details supplied by you.
6. Requesting Withdrawals
Withdrawal requests are processed in accordance with account status, verification requirements, payment provider procedures and any applicable game or promotional conditions. Casinova Casino may return funds through the original payment method where appropriate or request an alternative method that can be verified as belonging to you.
Before approving a withdrawal, we may review gameplay, deposits, bonuses, identity information and payment activity. A request may be delayed while these checks are completed. You are responsible for ensuring that withdrawal details are accurate.
Funds associated with fraudulent activity, chargebacks, duplicated accounts or breached promotional conditions may be withheld or cancelled where permitted. Any taxes, bank charges or provider fees that apply to your transactions remain your responsibility unless stated otherwise.
7. Bonus Offers and Promotions
Bonuses, free spins and other promotional benefits are subject to the specific terms displayed with the relevant offer. These terms may include eligibility conditions, activation periods, wagering requirements, maximum winnings, game contributions, maximum stakes and withdrawal restrictions.
Unless the offer expressly says otherwise, promotions cannot be combined. Casinova Casino may correct an obvious error, withdraw an offer, or refuse a benefit where there is evidence of misuse, multiple accounts, collusion or activity designed to obtain an unfair advantage.
Before using a bonus, you should understand when funds may be withdrawn and which transactions or games qualify. If a promotional balance expires or is cancelled under its terms, the associated benefit may no longer be available.
8. Proper Use of the Service
You agree to use Casinova Casino lawfully, honestly and in accordance with these terms. The website must be accessed for personal entertainment and gaming purposes, not for commercial exploitation or activities that could harm the service or other users.
You must take reasonable precautions to protect your device, account credentials and payment information. You should also check that your internet connection and software are suitable for the service. Casinova Casino cannot guarantee uninterrupted availability, since maintenance, technical faults and events outside reasonable control may affect access.
9. Conduct We Do Not Permit
The following activities are prohibited:
- Using another person’s account, payment method, identity or personal information.
- Creating or controlling multiple accounts without prior authorisation.
- Manipulating games, exploiting errors, using automated tools or deploying software intended to gain an unfair advantage.
- Attempting fraud, money laundering, payment abuse, chargeback misuse or other unlawful conduct.
- Interfering with the website, its security, servers, networks or data.
- Colluding with other players or using the service to coordinate dishonest activity.
- Uploading harmful code or content, or attempting to bypass technical or account controls.
Suspected prohibited conduct may be investigated and may lead to restrictions, voided transactions, removal of promotional benefits or account closure.
10. Ownership of Website Content
The Casinova Casino name, website design, text, graphics, software, game presentation and related materials are protected by intellectual property rights or used with permission. Unless these terms expressly allow it, you may not copy, publish, adapt, distribute, reverse engineer or commercially exploit any part of the service.
You receive a limited, personal and non-transferable permission to access the website for its intended purpose. This permission ends when your account is closed or when your access to the service is withdrawn.
11. Limits on Responsibility
Casinova Casino provides the service on an availability basis and does not promise that access will always be continuous, error-free or compatible with every device. We are not responsible for losses caused by events outside reasonable control, failures of telecommunications or payment providers, inaccurate information supplied by you, or unauthorised access resulting from your failure to protect account credentials.
Nothing in these terms excludes or limits responsibility where doing so would be unlawful. To the extent permitted by applicable law, Casinova Casino will not be responsible for indirect, incidental or consequential loss arising from use of the service.
12. When Access May Be Restricted
Casinova Casino may suspend, limit or close an account where this is reasonably necessary to protect the service, meet verification or security requirements, investigate suspected misconduct, comply with applicable obligations, or enforce these terms.
You may also request account closure or a temporary break from gambling. Any remaining balance will be reviewed before closure, subject to unresolved disputes, verification, lawful deductions and promotional conditions. You must not create a new account to avoid a restriction or closure.
13. Handling of Personal Information
Personal information is handled in accordance with the applicable privacy information published by Casinova Casino. Information may be used to operate accounts, process payments, verify identity and age, provide customer support, maintain security, prevent fraud and meet relevant operational obligations.
You should provide only information that is accurate and necessary for account services. By using the website, you acknowledge that electronic communications may be used to administer your account and deliver service-related notices.
14. Safer Gambling Expectations
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits that suit your circumstances and never gamble with money needed for essential expenses. Take regular breaks and avoid playing when distressed, intoxicated or under pressure.
If gambling is becoming difficult to control, stop using the service and seek help from an appropriate professional or support organisation in your area. Casinova Casino may offer account restrictions or exclusion tools where available. You are responsible for requesting the measures you need and for not attempting to bypass them.
15. Changes to These Terms
Casinova Casino may update these Terms and Conditions to reflect changes to the service, security practices, promotions or applicable requirements. The current version will be made available through the website.
Where a change is significant, reasonable notice may be provided when appropriate. Continuing to use the service after updated terms become effective indicates acceptance of the revised document. If you do not agree with a change, you should stop using the service and request account closure.
16. Getting in Touch
Questions about these Terms and Conditions, account access, verification, payments or withdrawals should be directed to Casinova Casino through the available customer support channel at [email protected].
When contacting support, provide enough information for your request to be identified, but do not send passwords or unnecessary payment credentials. We may ask account security questions before discussing personal or transaction information.
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